In a previous article, we explained how the Order History gives you a complete overview of your orders, whether they are finalized or still in progress (In Preparation, Delivered, etc.) for any time period you choose.
Now, let’s dive deeper into the details you can see for each individual order, giving you a full understanding of its progress and the related actions you can take.
Accessing Order Details
1. Go to the “Order History” Tab
From the main menu in Butler Panel, navigate to the “Order History” tab. Make sure you are in the first sub-tab called “Orders.”
2. Select an Order
In the orders list table, click on the order you are interested in to view its details.
3. Order Details Window Content
The Order Details window displays a range of information and options related to the selected order:
Order Title and Number: At the top left corner of the window, you’ll see the title “Order Details” along with the unique order number, allowing for easy identification and reference.
Order Information: Just below, you’ll see key details such as:
The name of the table where the order was placed
The total amount of the order, giving you an immediate view of its value
The current status of the order (e.g., In Preparation, Delivered, Cancelled), allowing you to track its progress .
Product Details: Below, you’ll find a detailed list of all items included in the order, along with:
The options selected for each item (e.g., size, add-ons)
Any notes entered, such as special instructions or allergies, ensuring order accuracy
The price of each item and any applied discounts, helping you verify the total cost
Additional Information: On the right side of the window, you’ll see supplementary details such as:
The order type (dine-in, takeaway, delivery), clarifying the service method
The exact date and time the order was placed, allowing you to track elapsed time
The payment status (paid, pending, unpaid), assisting with financial management
The total environmental fee (if applicable), for accounting purposes
The users who performed actions on the order (submission, preparation, serving), providing an overview of the workflow
Transactions: A small table shows the transactions related to the order, including:
Transaction Number: For reference and tracking
Amount: For financial control
Date and Time: For chronological sorting
Payment Method (e.g., cash, card): For analyzing customer preferences
Receipts: At the bottom, there is a table listing the receipts issued for the order, providing a quick overview of its tax documentation.
Actions in the Order Details Window
The Order Details window is not just a static view of information. It also allows you to perform various actions related to the order:
Print Order Ticket: Reprint the ticket for the kitchen or bar, in case it was lost or for confirmation purposes.
Cancel Order/Item: Cancel the entire order or individual items, if needed, provided the order is not paid or partially paid.
- To cancel the entire order, click the “Cancel” button next to the order status at the top of the window.
-To cancel an individual item, click the “Trash Bin” button located to the right of the item.
Issue/View/Send Receipt: At the bottom of the screen, you’ll see the receipt information for the order. From here, you can issue a new receipt for the order, view it in electronic format, or send it to the customer via email to complete the transaction.
To send it by email, follow these steps:
Click the arrow icon as shown in the image below:
The following message will appear:
Next, enter the customer’s email address and click “Send to Email.”
Reprint Receipt: Reprint the same receipt for the order in case it was lost.
Attention! Reprinting is not the same action as reissuing.
Convert to Invoice/ Convert to Receipt: Convert a receipt into an invoice, or vice versa.
Cancel Receipt: Cancel a receipt, if needed, to correct any mistakes.
So, as we’ve seen, the Order Details window is a complete tool for monitoring and managing your orders, providing all the essential information and functions needed for the smooth operation of your business and excellent customer service.