It’s possible to select the wrong payment method during busy hours, especially when serving multiple customers at once. For example, if you completed an order as “Cash” when the customer actually paid by “Card” (or the other way around), here’s what applies:
Can you change the payment method on an already paid order?
At the moment, Butler does not allow you to directly change the payment method on an order that has already been paid and had its receipt issued. In other words, if the transaction was completed as “Cash,” there is no option to convert it afterward into “Card,” and vice versa.
Are there any exceptions?
Yes!
If you attempt to pay by card and the transaction fails (e.g., POS error or card issue), the system allows you to try again with another card or switch to another payment method (e.g., cash). This is possible because the order is not yet finalized in the system.
Similarly, if a card transaction remains in “Pending Payment” status due to a communication issue with the terminal, you can click “Force Failure” (available to users who have the required permission). This manually marks the transaction as failed, and you can then reprocess the payment.
Important: If you have already recorded the payment as “Cash” or any method other than “Card,” the system does not allow you to change the payment method for that order.
What’s the Solution?
If you have recorded a payment with the wrong method, you will need to cancel the order and re-enter it. Follow these steps:
1. Locate the Order You Want to Correct
First, find the order that was registered with the wrong payment method. You can search for it in one of the following sections of Butler Panel:
Order History: Go to this section (usually from the main menu) to view a complete list of all orders. Use the date filters if needed.
Table History: If the order was linked to a specific table and you remember which one, go to the Tables section, select the table, and check its history.
Transactions: If you have some transaction details (e.g., amount or approximate time), go to the Transactions tab to locate the order there.
2. Open and Cancel the Specific Order
Once you locate the order in the list (from any of the above sections):
Click on the order (or the related (i) icon) to open the Order Details screen.
In the details window, locate the “Cancel” button. This is prominently displayed at the top of the window or next to the Order Status indicator.
Click “Cancel.” A confirmation window will appear. Confirm the action by clicking “Execute.”
Automatic System Actions After Cancellation
Once you confirm the cancellation, Butler will automatically:
Void the original receipt (e.g., retail receipt) that was issued with the incorrect payment.
Issue a credit note for the value of the cancelled order.
As a result, the order will no longer be counted toward your business turnover.
3. Re-Enter the Order with the Correct Payment Method
Now that the order and transaction have been fully cancelled by the system:
Create a new order with the exact same items and quantities as the original.
At the payment step, pay close attention and select the correct payment method (e.g., Card, if that was the intended method).
Complete the process to issue the new, correct receipt (if this is not done automatically).
This way, your transactions remain accurate, your cash register balances correctly, and the right documentation is issued, avoiding accounting problems.