There are times when you may need to change an item in an existing order, either due to a mistake made in a hurry, or because the customer changed their mind or wants to add an option to it.
You don’t need to cancel the entire order. Butler allows you to quickly and easily correct individual items using the "Order Revision" feature. In this guide, we’ll walk you step by step through changing an item and explain how Order Revision works.
What Is Order Revision?
Order Revision is a useful feature that allows you to modify an existing order without having to cancel it and re-enter it. With this feature, you can:
Remove items
Add items
Adjust item options
Change quantities
The steps for revising an order are simple:
1. Go to the “Tables” Tab
Open Butler Panel and select the “Tables” tab from the left-hand menu.
2. Select the Table with the Order to Revise
Locate the table whose order you want to revise. This table will be shown in red, indicating that there are unpaid orders. Click on it.
3. Choose “Order Revision”
In the options window that appears, click “Order Revision” at the bottom of the screen. This option is clearly marked in red.
This option allows you to make changes only to the specific order.
4. Revise and Modify the Order
After selecting Order Revision, a list of all items already entered will appear.
Check the box next to the item you want to modify, located on the left-hand side of the screen.
Click the “Revise” button at the bottom of the screen.
The order cart with the selected item will then appear. At this point, you have the following options:
Remove Incorrect Item:
Locate the item you want to remove. Next to each item, you’ll see a red trash bin icon. Click this icon to remove the item from the order.Add a New Item:
After removing the unwanted item, you can add another one in its place.
You will automatically be redirected to the ordering screen, just like when entering a new order for a table.
Browse the catalogue and find the product(s) you want to add.
As with a normal order, click “Add to Cart” for each item you want to include. You can add as many items as needed.
When ready, click the blue cart icon at the bottom right of the screen to view your updated cart.
To finalize the order revision with your changes, click “Complete Order.” You’ll notice the items have been updated.
The removed product will appear in the table’s order as deleted, and the newly added product will be recorded as part of a new order.
Edit Options for an Existing Item
If you simply want to change some of the options of an already entered item, follow these steps:
Select Item: In the order’s item list (cart), click directly on the name or description of the item you want to modify.
Open Options Window: A new window or section will open, showing the available options for that item (e.g., size, flavor, extra ingredients, preparation notes). The available options depend on how the product has been set up in your catalogue.
Modify Options: Make the desired changes to the available options.
Save Changes: Once finished, look for the “Update” button and click it to apply the changes to that item in the order.
To finalize the order revision with your modifications, click “Complete Order.” You’ll see that your item(s) have been updated.