With Butler, you can easily track and manage unpaid orders at each table, making the payment process smoother and ensuring the efficient operation of your venue.
Let’s look at how you can view unpaid orders and process their payment.
1. Go to the “Tables” Tab
Open the menu on the left-hand side and navigate to the tab called “Tables.”
2. Select a Table
In the “Tables” tab, locate the table whose orders you want to review and settle, then click on it.
3. View Unpaid Orders
Click the second button in the row, “Unpaid Orders.”
A list will appear with all the orders placed at that table that have not yet been paid.
4. Select Orders to Pay
Choose the items or orders the customer wants to settle. You can select:
Individual items: By clicking the checkbox to the left of each item.
Entire order: By clicking the checkmark icon located to the right of the order number.
All orders for the table: By clicking the checkmark icon at the top of the tab, in the blue box to the right of the phrase “Unpaid Orders – Table ‘X’.”
5. Start Payment
Click the “Pay” button at the bottom of the screen.
6. Select Payment Method
Choose the payment method preferred by the customer:
Cash: The order will be recorded in the system as paid in cash.
If you need extra help calculating change, you can enable this feature by following the steps in the corresponding guide (click here).
When enabled, a screen will appear for calculating change. Enter the amount given by the customer, and the system will automatically calculate the change.
Card: A screen will appear to select the payment terminal (if you have multiple terminals). Choose the appropriate terminal and complete the transaction.
Complimentary / Staff Consumption: If the order is complimentary or for staff consumption, select the corresponding option. The order will be marked as paid with the appropriate method.
Additional Payment Methods: The order will be recorded in the system as paid using any custom payment method you have set up for your venue.
To see more details about Additional Payment Methods and how to manage them, click here .
7. Successful Payment – Table Status Update
When all orders at a table have been paid, the table will change color (usually from red to white) to indicate that there are no pending payments.
The “Unpaid Orders” button will no longer be available for that table.
Important Notes
Make sure you have selected the correct table before proceeding with the payment.
Carefully review the selected orders and the total amount before completing the transaction.
If you encounter any issues with the payment, contact Butler's Technical Support or Customer Service.