In the Butler Panel Overview, do you see the “Unpaid Orders” statistic showing a value even though you haven’t received any new orders today? This may seem odd, but there’s usually a simple explanation.
The “Unpaid Orders” statistic does not only reflect orders from the current day. It includes all orders that remain unpaid up to today, regardless of the date they were placed.
Possible reasons for non-zero Unpaid Orders:
1. Unpaid Orders from Previous Days
Open Table: The most common cause is that not all tables were closed at the end of the previous day (or earlier days). If there are orders that haven’t been fully paid, they will continue to appear as unpaid.
Check your transactions in the Butler Panel and make sure all tables have been properly closed. If you find an open table, close it by settling any outstanding orders.
To see how you can check your transactions, click here.
2. Customer/Table Accounts (Credit/Balance):
If you use tables to manage customer accounts (e.g., customers with credit, corporate clients with monthly invoicing), it is normal for unpaid orders to appear.
These orders are not settled immediately but at a later time (e.g., at the end of the month, upon the customer’s departure).
Therefore, the “Unpaid Orders” statistic will display these open orders, even if no new orders have been placed today.
3. Hotel/Accommodation Rooms (Multiple Orders):
In hotels or accommodations, guests often place multiple orders during their stay (e.g., at the restaurant, bar, or via room service).
These orders are usually not paid one by one, but collectively at check-out.
Until the check-out is completed and the bill is settled, all of these orders will appear as unpaid in the Overview. This is normal and not an issue.
Conclusion:
Seeing unpaid orders in the Overview tab, even when no new orders have been placed today, is not necessarily a sign of a problem. It’s important to understand why this statistic appears. If you know you have open customer accounts, pending payments from rooms, or tables that haven’t been properly closed, then this statistic is expected.