If during your store’s operation you notice that your printers (either those printing orders at prep stations or the one printing official receipts) stop printing, there are a few simple steps you can follow to resolve the issue.
Possible Causes:
The Butler Connect Hub (mini computer interface) is offline.
There is an issue with the printers’ network connection.
The printers’ network cables are damaged, cut, or worn.
The network cables are not properly connected to the printers.
There is an internet connection problem at the store.
Solutions:
1. Restart the Butler Connect Hub
Unplug the white power cable from the Butler Connect Hub (looks like a micro USB phone charger).
Wait a few seconds and reconnect the cable.
Allow some time for the Hub to reboot and reconnect to the network.
If the issue was due to a temporary Hub interruption, the orders and receipts in the print queue will automatically print (this may take a little patience).
2. Check Cables
Carefully check the cables connecting the printers to the Butler Connect Hub, router, or any other network device (switch).
Make sure the cables are properly connected and undamaged.
If connected to a switch, ensure that the switch is powered on.
3. Check Internet Connection
Confirm that your store’s internet connection is working properly.
Check the router and ensure all network indicator lights are on.
Restart the router if necessary.
4. Contact Technical Support
If you have tried all of the above and the issue persists, don’t hesitate to contact Butler Technical Support, available 24/7.
Our specialized technicians will help you identify the cause of the issue and provide the appropriate solution remotely!